GENERAL
DO I NEED TO BRING ID?
We will be operating Challenge 25 on all bar areas, so please be ready to provide appropriate age identification should you wish to consumer alcohol. Alcohol is of course only available to persons 18 years or over.
DO YOU HAVE TOILET FACILITIES?
Yes, there are male and female and accessible toilet facilities on site. If you have trouble finding them, please speak to a member of our team on site.
CAN YOU BRING PETS?
We encourage you to leave your furry friends at home, as the site can get very busy and isn’t the best environment for them. However, they are welcome in any outside area. Assistance Dogs are welcome in any of our venues.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Cambridge Christmas is mainly cashless. Our bars and attractions accept the following payment methods:
Maestro
Mastercard
Visa
Visa Electrons
Visa Vpay
Apple Pay
The payment methods used within the market are at each individual trader’s discretion so it may not match the list above.
HOW DO I BOOK TICKETS?
The site is free of charge, and no entry ticket is required. However, it is advised that you book attraction tickets in advance and you can do so via;
Ice Rink / Santa’s Grotto / Apres Terrace / Domes / Big Wheel /Christmas Tree Maze
I HAVE LOST AN ITEM AT CHRISTMAS IN CAMBRIDGE - HOW DO I GET IN TOUCH?
If you have lost a belonging at Cambridge Christmas, we can’t guarantee its return, unless it has been handed into a member of our team.
If you have misplaced one of your items either ask a member of staff on site, or email us at cambridge@alpinechristmasmarkets.co.uk
WHERE ARE YOU LOCATED?
Our Christmas in Cambridge site is located on the famous Parker’s Piece, Cambridge, CB1 1NA. For more information on travel and parking simply click here.
THE APRES TERRACE
HOW DO I BOOK A CURLING LANE?
Curling lanes are bookable for 90 minutes sessions, for groups of up to 10 guests. Please use this link to book.
DO YOU OFFER FOOD PACKAGES?
The Curling packages are drinks only packages, however, the Street Food trucks are opposite and have plenty of festive food options available for you to order.
HOW DO I BOOK SHUFFLEBOARD?
Shuffleboard lanes are available on first come first serve basis, you just need to leave a deposit behind the bar to pick up the ‘pucks’ which is returnable once you have returned them.
HOW DO I BOOK SHUFFLEBOARD?
The table football tables are set to be free of charge.
THE ALPINE LODGE
IS IT TABLE SERVICE?
The Alpine Lodge is not table service, it has a large bar welcoming all guests.
WHAT FOOD IS AVAILABLE?
The Alpine Lodge does not offer a food menu, however there are festive food traders and a Street Food area on site.
IS THE ALPINE LODGE ACCESSIBLE FOR WHEELCHAIR USERS?
Yes, the venue has ramps in place and accessible toilet available.
DO YOU NEED TO BOOK?
You do not need to book, we accept walk ins all day and night! However, if you would like to book a table, please use this link to do so.
DO YOU HAVE TOILETS?
Yes, there are toilets by the Alpine Lodge bar.
CAN I BRING MY CHILDREN?
The Alpine Lodge welcomes children before 19:00. Please note that after this, it becomes strictly over 18s in the Alpine Bar, however other areas of the site open.
IS THERE A DRESS CODE?
We dont have a strict dress code, think smart/casual, so smart trainers are OK but no sportswear please. Please remember that this is an outdoor event, so wrap up warm and wear sensible footwear.
SANTA’S GROTTO
HOW DO I BOOK TICKETS TO SANTA’S GROTTO?
Tickets are bookable for our Santas Grotto by using this booking link. For a full list of their T&Cs please visit their website.
IS BOOKING ESSENTIAL?
A booking is required to visit Santa. Bookings can be made on the day of your visit, however they are likely to sell out beforehand. So we strongly advise, you book now to avoid disappointment.
WHAT IS THE REFUND POLICY?
Our Santas Grotto is organised and managed by Great Grottos Ltd. Great Grottos are leaders in Christmas Grotto management and operate in top retail centres across the UK.
The FAQ’s and refund policy can be found on the ticket booking website, which is here.
SKATING
WHO CAN SKATE?
We welcome all levels of skater down to the ice rink - so anyone can give it a go.
For little ones, we suggest 2 is the age they could start at as they need to fit into skates (the smallest size we have is a child’s 7).
We have skate aids to help the younger one’s balance or to sit on whilst being pushed by a parent, however the little one still must have a ticket and be wearing skates.
We also ask that children under 12 be accompanied by an adult on the ice.
HOW CAN I BOOK?
We advise you book online to avoid disappointment. Book online via our booking system If you do not have access to the internet or would prefer to book at our onsite ticket office, you can however please bear in mind we do always sell out on weekends so please plan in advance. Group bookings, parties and all other enquiries please email cambridge@alpinechristmasmarkets.co.uk.
CHANGING MY BOOKING/REFUNDS
Yes, you can change your booking yourself up to 24 hours prior to your session. Please note - we do not offer refunds. If you have any further questions, please email cambridge@alpinechristmasmarkets.co.uk
HAVE BOOKED ONLINE.. WHAT NEXT?
You will receive a confirmation email to whichever email address you provided. This email will also include an e-ticket as PDF which you can bring as confirmation either in paper or just on your phone. Please ensure you have this ready when you come so we can find your booking.
PRETTY SURE I'VE PAID, BUT CAN'T FIND THE EMAIL?
Please check your junk/spam mailbox. If you still haven’t received confirmation, please email cambridge@alpinechristmasmarkets.co.uk or even better pop in and see us. We can look up your reference number or even last name and find your booking for you.
WHAT OFFERS DO YOU HAVE FOR GROUPS?
We have a special discount of 10% off if you have over 10 people attending. We have some great party packages available including skate + drink deals as well as school rates. For further information please email cambridge@alpinechristmasmarkets.co.uk
COULD I BOOK THE ENTIRE RINK?
Absolutely! Whatever the occasion we want to see you on the ice and taking over the entire rink that is perfectly plausible and possible! This will depend on availability so get booking early! Please email cambridge@alpinechristmasmarkets.co.uk for further information.
CAN I BRING MY DOG TO SKATE CAMBRIDGE?
Course you can - we allow dogs as long as they are kept on the lead. However, those fury friends will not be allowed on site after 18:00 on a Friday and Saturday night.
WHERE CAN I STORE MY LUGGAGE WHILE I SKATE?
We will have lockers to store bags and shopping whilst you skate. £1 per Locker.
WHEN SHOULD WE ARRIVE FOR OUR SESSION?
Please allow plenty of time before your scheduled session start time to arrive and pick up skates. We will have loads of people wanting to get their skates on and off, we advise at least 30 minutes prior to your session start time.
HOW DO I RESERVE THE SKATE AIDS?
Our ‘sled’ skate aids can be rented out at £5.00 per session. The sled enables a child to sit on it and be pushed by an adult OR it can be pushed by a child and even an adult alone. If you are booking one for a child, they must be able to sit up and hold on unaided. Bookable online or on site however availability is limited and is on a first come, first served basis and are only available when booking a child or family ticket.
I'M NOT SURE WHERE THE RINK IS?
We are located in Parker’s Piece, Cambridge. For more information on how to get there please click here.
IT'S RAINING! AAAH! WHAT DO WE DO?
The rink is operable in nearly all weather conditions (barring a blizzard) and rain creates better and smoother ice. We are an outdoor attraction operating in winter so you need to think about what you are going to wear. No refunds will be given out due to undesirable weather. If we decide that skating is not suitable then we will offer alternative sessions.
I WANT FREE SKATING!
We gave away over 300 free tickets last year just for fun. Keep checking the news feed on this website, follow us on Instagram or like us on Facebook for regular giveaways. Any of those will keep you updated with any ice rink news and competitions. We will be running competitions to give away free ice skating throughout the season.
WHAT CAN I DO IF I DON'T WANT TO SKATE?
We have our Christmas inspired Moguls Alpine Bar offering a great range of festive drinks or perfect for grabbing a hot drink. This is where you can either get cosy or support those on the ice from our viewing platform. It is of course free for all to come and access the spectator area and bar.
DO YOU SUPPLY ICE SKATES?
We have a wide range of skates ranging up to an Adult size 15 available to hire. You are perfectly welcome to bring and dazzle us with your own skates however there is no change to the pricing if you do.
I WANT A NICE CHRISTMAS GIFT
We have the perfect idea for you to give someone this Christmas. We offer various skating vouchers depending on how many people you want to treat this festive season. These can be purchased from our box office or by emailing us at cambridge@alpinechristmasmarkets.co.uk
IS THE RINK WHEELCHAIR ACCESSIBLE?
The rink is certainly wheelchair accessible and are welcome to book on to any skate session. Please bear in mind wheels on an electric wheelchair may not function properly if raining.
WILL YOU HAVE SKATING LESSONS AND CLASSES?
What a good idea and we have been thinking about this. At the moment we are struggling to fit it into our busy schedule but we hope to get something sorted. We will have ice Marshalls on the rink at all times to help anyone that does fall over.